Healthcare

Global Orthopedic Company


Overview

Audience:

  • Surgeons, sales associates & distributors
  • Large number of Gen Y’s (millennials)

Challenges:

  • Large amounts of complex knowledge
  • New-hires with varying amounts of knowledge/experience
  • Low knowledge retention rates (60%)
  • No tracking

Solution

  • Competency model
  • Behavioral interview guide
  • Interactive classroom
  • Structured field experiences
  • Web-based training, testing and certification
  • Performance support components
  • Pod casts

Measurable Business Results

  • Increased knowledge retention (from 60% to 88%)
  • Increased test scores (from 83% to 92%)
  • Reduced classroom time (from 18 days to 10 days)
  • New program will save $700K over 3 years
  • Dramatically reduced time to expertise
  • Used globally – including translation to Japanese and Spanish