Healthcare
Global Orthopedic Company
Overview
Audience:
- Surgeons, sales associates & distributors
- Large number of Gen Y’s (millennials)
Challenges:
- Large amounts of complex knowledge
- New-hires with varying amounts of knowledge/experience
- Low knowledge retention rates (60%)
- No tracking
Solution
- Competency model
- Behavioral interview guide
- Interactive classroom
- Structured field experiences
- Web-based training, testing and certification
- Performance support components
- Pod casts
Measurable Business Results
- Increased knowledge retention (from 60% to 88%)
- Increased test scores (from 83% to 92%)
- Reduced classroom time (from 18 days to 10 days)
- New program will save $700K over 3 years
- Dramatically reduced time to expertise
- Used globally – including translation to Japanese and Spanish
